Aayush Patel
B.Sc. Computer Science · University of Lethbridge · Graduated 2026
CompTIA A+ certified IT support specialist with hands-on enterprise experience. I build and manage secure infrastructure - from VLAN-segmented Proxmox labs to production hypercare deployments. Bachelors in Computer Science & pursuing CCNA certification. I care about systems that are secure, reliable, and actually understood by the people using them.
Education
University of Lethbridge
B.Sc. Computer Science — Graduated 2026
Dean's List — Spring 2022
Relevant: Software Engineering, Computer Architecture, Networking, Cryptography, Econometrics
Certifications
CompTIA A+
CompTIA · Mar 2025
ID: XJBBJK6YSFQQQF3Y
Cisco Computer Hardware Basics
Cisco · Feb 2025
Google IT Support Fundamentals
Google · Coursera · Feb 2025
ID: P3IW5RCS3DQ4
CCNA
Cisco · Aug 2026
ID: d077d48bc09f4c4db048eb065cfde854
6 courses completed
Skill Network
Interactive topology map \u2014 hover or tap to explore connections. Toggle project nodes to see which skills were combined in real work.
Networking & Infrastructure
Systems & Virtualization
Security
Development
IT Support & Tools
Soft Skills
Projects & Skills Used
BGP Route Reflector Placement Optimization
p-median facility location optimization applied to real ISP topologies from Internet Topology Zoo — comparing ILP, Greedy, and Local Search solvers
Advanced Home Lab (Proxmox, pfSense, Tailscale)
Enterprise-grade home lab on Dell PowerEdge T440 with VLAN segmentation and zero-trust remote access
FakeDonald’s Inventory System — Web App
Flask web app with ML demand forecasting deployed on Vercel
FakeDonald’s Inventory Manager — CLI
Zero-dependency Python CLI with critical stock alerts and GST calculation
Quantum SHA-256 Research
Implemented Grover’s algorithm in Qiskit to prove SHA-256’s post-quantum safety
CertificationsHub — Learning Platform
Next.js certification study platform with Firebase Auth and Framer Motion animations
Basic IT Troubleshooting Lab
IT support simulation environment on legacy hardware with FreeNAS NAS
Career Timeline
IT Migration Support Technician
Softchoice LP via Procom · Alberta, CA (Remote) · M365 Domain Migration · Apr–Jun 2026 (Fixed-term contract)
Deployed into a live enterprise hypercare environment supporting a full Microsoft 365 domain migration (Catalyst → Worldwide) for a large-scale corporate rollout. Conducted live IT-guided verification calls via Zoom, reducing migration hiccups by 70%. Troubleshot Windows Autopilot provisioning errors on newly imaged Worldwide laptops, configured Microsoft Edge dual-profile setups for simultaneous legacy and new domain access, and verified full application stack readiness per user — Outlook (inbox sync), Teams (Worldwide identity), OneDrive, SharePoint, Zscaler, and mobile sign-in. Assisted with MFA setup and Microsoft Authenticator enrollment on iOS and Android. Triaged and routed users to appropriate internal teams, minimizing resolution time in a fast-paced hypercare queue.
IT Support Technician — Fixed-Term Hypercare Deployment
Maple Leaf Foods / Canada Packers via Kyndryl/Kelly Services · Lethbridge, AB · Jul–Aug 2025 (Fixed-term contract)
Deployed into a live hypercare environment at a meat processing facility during a corporate domain transition. Triaged L1/L2 tickets across Windows 10/11 and Intune-managed iPads, reduced downtime by 40%. Resolved Microsoft 365 issues, LDAP misconfigurations for MFP scan-to-email, and MFA re-enrollment — all while following strict SOP documentation in myservicedesk.
Tech Sales Associate
Staples · Lethbridge, AB · Aug 2023–Present
Front-line technical support in a retail environment — diagnosing hardware, software, and network issues on the spot, setting up Microsoft 365, and translating technical solutions into plain language. Increased All-State Protection Plan enrollments by 25% through consultative selling. Cross-trained across cashier, wireless, and floor during peak hours.
Volunteer Tech Support
Pow Wow Clinic · Pizza Hut · North DQ · Lethbridge, AB · Sep 2023–Present
Provided on-call IT support across three small businesses — configured thermal, LaserJet, and EcoTank printers, deployed CCTV systems, performed hardware repairs, and trained non-technical staff. Reduced repeat support calls by documenting fixes in plain language.
Projects
Real projects built with real tools.
BGP Route Reflector Placement Optimization
Modeled BGP RR placement as p-median facility location on 260+ ISP topologies — ILP, Greedy, and Local Search solvers in Julia
Advanced Home Lab (Proxmox, pfSense & Tailscale)
Enterprise-grade home lab on Dell PowerEdge T440 — VLANs, Tailscale VPN bypassing double NAT, pfSense firewall, TrueNAS storage
FakeDonald’s Inventory System — Web App
Flask app with ML demand forecasting, GST receipts, and live inventory dashboard — deployed on Vercel
FakeDonald’s Inventory Manager — CLI
Zero-dependency Python CLI with per-item critical stock alerts, GST calculation, and waste tracking
Quantum Cryptanalysis: SHA-256 vs Grover’s Algorithm
Proved SHA-256’s post-quantum safety by implementing Grover’s algorithm in Qiskit and running noise-modelled attacks on IBM backends
CertificationsHub — Learning Platform
Next.js certification study platform with Firebase Auth, dynamic MCQ rendering, and Framer Motion animations
Basic IT Troubleshooting Lab
IT support simulation environment on legacy hardware — FreeNAS NAS, multiple VMs, A+ exam domain practice