Aayush Patel
Building secure networks, resolving enterprise IT issues, and pushing into cybersecurity — one system at a time.
Certifications
Industry-recognized certifications with verifiable credential IDs.
CompTIA A+
CompTIA
Mar 2025
Cisco Hardware Basics
Cisco
Feb 2025
Google IT Support
Google · Coursera
Feb 2025
CCNA
Cisco
Aug 2026
Where I've Worked
Real enterprise experience, not just personal projects.
IT Migration Support Technician
M365 Domain Migration · Softchoice LP via Procom · Apr–Jun 2026
Enterprise M365 domain migration support (Catalyst → Worldwide). Reduced migration hiccups by 0% via live Zoom-based triage. Handled Autopilot provisioning, Zscaler verification, MFA enrollment, and dual-domain Edge profile setup across high-volume hypercare queue.
IT Support Technician — Hypercare Deployment
Maple Leaf Foods via Kyndryl/Kelly Services · Jul–Aug 2025 (Fixed-term contract)
L1/L2 triage during corporate domain transition. Reduced downtime by 0%. Resolved M365, LDAP, Intune MDM, and MFA issues across 100+ endpoints.
Tech Sales Associate
Staples · Aug 2023–Present
Diagnosing hardware/software/network issues, setting up M365, translating tech into plain language. Increased protection plan enrollments by 0%.
Volunteer Tech Support
Pow Wow Clinic · Pizza Hut · North DQ · Sep 2023–Present
Printer config, CCTV deployment, hardware repair, and staff training across three small businesses. Documented fixes to reduce repeat support calls.
Skill Network
A glimpse of my technical skills and how they connect. Hover to explore, or dive into the full interactive topology.
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